Refund policy

ALL SALES ARE FINAL

Because many of our items are specialty goods, all sales are final. We’re unable to offer returns or exchanges on in-shop or online purchases, but our team is always happy to help you shop thoughtfully and confidently before you buy.

DAMAGES & OTHER ISSUES

Please inspect your order upon receipt and contact us immediately if any part of the order is defective, damaged, or if you receive the wrong item. We will work quickly to evaluate the issue and make it right. 

CONTACT INFORMATION

Phone: (801) 899-3432
Email: hello@theneedlepointshoppe.com